ISO-Certified
IT Support for Non-Profit Organisations
Among the Top IT Service Providers for UK Charities of 2024
Trusted by Leading London Firms
✅ Premium Partner of Cisco, Microsoft & EE
✅ 30-minute on-bike response squad in Central London
✅ Industry-leading SLA with 10-minute remote response
✅ CSAT Score: 96.4 | NPS Score: 76
ISO-Certified
IT Support for Non-Profit Organisations
Among the Top IT Service Providers for UK Charities of 2024
Trusted by Leading London Firms
✅ Premium Partner of Cisco, Microsoft & EE
✅ 30-minute on-bike response squad in Central London
✅ Industry-leading SLA with 10-minute remote response
✅ CSAT Score: 96.4 | NPS Score: 76
300+ London businesses HAVE PUT THEIR trust IN US.
Amidst the prevailing economic uncertainty, charities and non-profit organisations are tasked with aligning indispensable IT and communications infrastructure to stringent budgetary constraints and rigorous public-sector oversight. With hands-on experience across UK charities and NGOs, TWC IT Solutions delivers ISO-certified support and best-in-class products to secure maximum value for every pound spent. From GDPR-ready donor-management systems to fully audited expenditure records, our solutions are designed to uphold accountability, sustainability and the highest operational standards.
Triple-Certified IT Framework for Non-Profit Organizations
ISO 9001
Consistent Service Quality
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Our ISO 9001 accreditation guarantees repeatable, high-quality IT processes that underpin your charity’s digital activities, reducing downtime and boosting supporter engagement.
ISO 14001
Eco-Conscious Infrastructure
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We implement energy-efficient hardware, paperless workflows and responsible recycling programmes to support your environmental commitments and CSR objectives.
ISO 27001
Rigorous Information Security
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Protect sensitive donor and volunteer data with our ISO 27001-compliant controls—encrypted storage, secure networks and strict access policies ensure full GDPR and Charity Commission compliance.
Benefits of Choosing TWC as the IT Partner
Benefit #1:
Expert Third-Sector Insight
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We’ve supported charities through funding cycles, peak campaign periods and volunteer-driven events—translating your unique operational needs into tailored IT strategies.
Benefit #2:
Value-Driven Cost Control
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Our optimised frameworks and competitive hardware partnerships deliver clear cost savings, freeing budget for frontline programmes and community initiatives.
Benefit #3:
Unwavering Reliability
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With 24/7 monitoring, proactive maintenance and a 10-minute remote SLA, we minimise service interruptions so your teams stay focused on mission delivery.
Benefit #4:
Confidentiality by Design
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From non-geographic phone routing to encrypted databases, we safeguard anonymity and protect personal data, ensuring compliance and trust with your beneficiaries.
Benefit #5:
Scalable Support Models
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Whether it’s a one-off fundraising event or an extended national campaign, our modular services flex to match your timelines, headcount and budget.
Benefit #6:
Audit-Ready Governance
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We maintain detailed logs of all IT spend and activities, delivering the transparency and record-keeping demanded by regulators and funders alike.
Our ISO-Certified IT Services for NGOs
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We install and manage business-grade, high-speed internet and secure Wi-Fi networks across all branches and work-from-home setups.
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We implement security layers including multi-factor authentication, endpoint protection and encrypted storage to protect sensitive personal data.
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We install and manage business-grade, high-speed internet and secure Wi-Fi networks across all branches and work-from-home setups.
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Ensure your applicant tracking systems, CRM platforms and cloud storage solutions communicate seamlessly, enabling fast and informed decision-making.
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Optimise candidate experience and recruiter productivity with AI-driven call handling, scheduling tools, and CRM-integrated voice solutions.
The TWC Advantage
✓ Triple ISO Certified | Nationwide UK Coverage
✓ 10-minute SLA | 24/7‘Follow-the-Sun’ Support
✓ On-bike Rapid Response Unit in Greater London
✓ Proven success with 300+ Proven success with 300+ charities & non-profits
✓ Non-geographic numbering to protect anonymity
FAQs
What response times can our charity expect for IT incidents?
We offer a guaranteed 10-minute remote response for all support tickets, with our London on-bike team typically on-site within 30 minutes for urgent issues—keeping your fundraising and support services running without delay.
Can TWC manage IT across multiple branch locations or volunteer hubs?
Yes. Our cloud-first architectures and centralised management tools allow us to administer and monitor systems for dispersed offices, satellite locations and home-based volunteers under a single pane of glass.
Does TWC support the major donor management and fundraising CRMs?
Absolutely. We integrate, optimise and maintain platforms such as Salesforce Nonprofit Cloud, Blackbaud and DonorPerfect—plus bespoke connectors—to streamline gift capture and reporting workflows.
How are bespoke campaigns and events accommodated within your support plans?
Our service packages are modular by design: you can scale bandwidth, user licences and on-site resource levels to match each campaign’s size, duration and technical complexity.
What measures ensure our data handling meets regulatory and sector standards?
Our ISO 27001 framework enforces encryption-at-rest and in transit, granular access control and routine security audits—so you’re always prepared for GDPR, Charity Commission reviews and external inspections.
Will we have a dedicated account manager with charity sector expertise?
Yes. Every non-profit client is paired with an account manager who specialises in third-sector IT challenges, ensuring rapid understanding of your objectives and seamless delivery of support services.
How transparent are your IT service costs?
We provide clear, itemised proposals covering helpdesk support, hardware, software licences, on-site visits and managed services—so you can budget precisely and report confidently to stakeholders.
Is TWC’s support limited to the non-profit sector?
While we excel in third-sector IT, we also serve financial, legal, retail, recruitment, media and public-sector clients—each with tailored ISO-certified frameworks to meet their regulatory and operational needs.
Which areas within Greater London and the UK do you cover?
TWC provides full coverage across the City of London, Barnet, Tottenham, Harrow, Camden, Finchley, Watford, Wembley, Hendon, Edmonton, and surrounding boroughs. Our on-bike rapid response team ensures timely on-site intervention for recruitment firms throughout Greater & North London.
Let’s grow your business together. CONTACT US NOW.
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USA SUPPORT OFFICES:
Los Angeles
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ASIA SUPPORT OFFICE:
Hong Kong, China
MIDDLE EAST SUPPORT OFFICE:
Dubai, UAE
UK HEAD OFFICE:
32-34 Station Close
Potters Bar
London
EN6 1TL
