TWC IT Solutions:
Contact Centres have become strategic corporate assets, concentrating on agent productivity and maximising sales and service business outcomes – and other key metrics that determine if you are delivering real value.
TWC can transform your contact centre into a strategic business asset with an omni-channel, cloud contact centre solution that uses predictive analytics to lower operating costs and improve business performance.
Whatever key performance indicators you use to measure the success of your contact centre, TWC will help you monitor, manage and maximise them.
BroadSoft CC-One Call Centre Software System offers greater efficiency, productivity, improved customer service and enhanced reporting metrics.
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