TWC’s predictive dialler helps optimise call centre resources.
The predictive dialler will offer greater productivity, improved customer satisfaction and increased revenue potential.
The predictive dialler gives call centres the ability to engage in complex outbound campaigns, maximise the use of skilled agents, and deliver rich call contact information to a best-in-class computer telephony integration (CTI) desktop.
The predictive dialler is a robust outbound call management solution that complements and optimises the inbound call-handling capability of Cisco Unified Intelligent Contact Management (ICM) Enterprise Edition and Cisco Unified Contact Centre Enterprise Edition. This combination enables your business to realise significant productivity gains, improve customer satisfaction and increase revenue potential.
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