• Follow us:

Call us: 08000 248 900

CURRENT NPS: 90
ET

Enhanced Queueing

Contact Centre

Main Text

TWC’s call queue management feature allows customers to avoid waiting on busy lines and receive a call back from the next available agent.

When there are no available agents, our software automatically plays a pre-recorded “Queue Call-back” message that offers the caller the option to either remain on hold until an agent becomes available or alternatively request a call back from the next available agent.

By providing your customers with the option to remain on hold or request a call back, you decrease average hold times and increase customer satisfaction, increase agent call management efficiency, reduce call centre costs and decrease call abandonment rates.

Reporting & MonitoringReporting & Monitoring
Compliant PaymentsCompliant Payments
Blended Multi-ChannelBlended Multi-Channel
Call CampaignsCall Campaigns
Virtual Contact CentreVirtual Contact Centre
Enhanced Queueing
Enhanced Queueing
Enhanced Queueing
Dickens

Charles Dickens

“HAVE A HEART THAT NEVER HARDENS, AND A TEMPER THAT NEVER TIRES, AND A TOUCH THAT NEVER HURTS.”
Footer Section
Image is not available
Image is not available

UK HEAD OFFICE:
32-34 Station Close
Potters Bar
London
EN6 1TL

Image is not available
TransWorldCom
Image is not available

USA SUPPORT OFFICES:
Los Angeles
New Jersey

MIDDLE EAST SUPPORT OFFICE:
Dubai, UAE

ASIA SUPPORT OFFICE:
Hong Kong, China

Footer Base
TwitterTwitter - MO
LinkedInLinkedIn - MO
YouTubeYouTube - MO
MailMail - MO
Live ChatLive Chat - MO
© 2024 TWC IT Solutions