One of London's leading IT Solutions companies.

Choosing a reliable IT partner is paramount to growing your business. With technology constantly changing and our dependence on it only increasing, businesses need to be able to rely on a robust IT support set up. Their priorities are making sure key systems are running smoothly at all times, and that any security risks are detected and dealt with immediately. Outsourcing IT support services helps maintain business productivity in a cost effective way, with access to the latest technology, minimal downtime, and no surprises.

While an in-house IT department is on hand to tackle any issues as they arise, recruiting and maintaining an experienced team of talented IT professionals is a high cost, high commitment solution. It is also impossible to be as flexible and scalable as necessary, especially when a company is in growth mode, so the team can quickly become overwhelmed. By handing over their IT infrastructure management to a Managed Service Provider, a business can rest assured that all of their applications are fully monitored, including troubleshooting, analysis, and incident reports, resulting in increased business efficiency and optimised resources.

Yes, of course. Since our launch in 2011, we have assisted over 300+ clients , both globally and in the UK, across seven sectors, including finance, legal, media, and charity. As a Managed Service Provider, we provide tailored IT service management, including cybersecurity, disaster recovery, contact centre, and connectivity, to businesses of all sizes. Our commitment to offering world-class IT support to our clients is reflected in our NPS customer loyalty score of 90, established by global management consulting firm Bain & Company. We are also among a few companies that provide a written Warranty of Seamless Transition (WST) document to help your transition when you join us.

As certified service providers, we have close relationships with some of the world’s leading vendors, including Cisco, Microsoft, AWS, BT, Vodafone, and Google, as well as 40+ other technology partners. This enables us to provide access and support to cutting-edge IT solutions in the most cost-effective way possible, ensuring you always stay one step ahead of your competition. 

A business attempting to manage its own IT infrastructure can come up against unexpected technical issues requiring financial resources and expertise they may not have in-house. Managed IT services ease the pressure on business owners, as service maintenance and other urgent requests are taken care of by their chosen IT solutions provider. This optimises business expenses and improves productivity.

Of course. We provide managed IT services to over 80% of our current clientele, and we’re delighted to be included in DesignRush’s Top UK IT Services Companies listing. Managed IT support services are reliable and cost-effective for businesses, accelerating stable, long-term growth. We also offer ad hoc one-off services additionally where needed.

Yes, absolutely. TWC is among the few companies who are able to offer true round-the-clock, after-hours support, including weekends and holidays, covering your business 24/7/365. This is possible because of our international locations in New York and Hong Kong, alongside our headquarters in the UK. And as well as phone and online support, our emergency on-site bike response team allows us to physically support our clients in Greater London when they need us the most (see complete list of boroughs below). 

We pride ourselves on our industry-leading 10-minute service level agreement (SLA). This means that whether it’s a priority call or a less time-sensitive matter, we provide an initial response to all incoming incidents and queries within 10 minutes.

All of them. Our unique on-site specialist bike response team allows us to reach any part of Greater London within 30 minutes should you need us in an emergency. The list of districts we support includes:

• City of London
• City of Westminster
• Kensington and Chelsea
• Hammersmith and Fulham
• Wandsworth
• Lambeth
• Southwark
• Tower Hamlets
• Hackney
• Islington
• Camden
• Brent
• Ealing
• Hounslow
• Richmond
• Kingston
• Merton
• Sutton
• Croydon
• Bromley
• Lewisham
• Greenwich
• Bexley
• Havering
• Barking and Dagenham
• Redbridge
• Newham
• Waltham Forest
• Haringey
• Enfield
• Barnet
• Harrow
• Hillingdon

Of course. We provide efficient remote IT support to our clients wherever they’re located in the world. Over the past decade, we’ve worked with companies located in 400 cities across 20+ countries. Depending on your requirements and the type of services required, our specialist engineers may need to visit your offices for configuration and onboarding purposes.