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CURRENT NPS: 90

One of London's leading IT Solutions companies.

Included among the top Cybersecurity companies of 2021 (Techreviewer.co)
 

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300+ London businesses HAVE PUT THEIR trust IN US.

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Since 2011, TWC IT Solutions has offered managed IT Support, Cybersecurity, Disaster Recovery, Contact Centre and Business Connectivity services to more than 300+ clients, in 400 cities, across 24 countries globally. More specifically, 200 of them come from the UK and the South East region, with a 30-minute Greater London on-site bike response team. Additionally, TWC IT Solutions is among a small number of IT companies offering industry-leading 10 minute SLA’s, an excellent NPS score and provides a written Warranty of Seamless Transition (WST).

MANAGED IT SUPPORT SERVICES FOR SCALING SMEs

What We Do.

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TWC IT Solutions believes that achieving your business goals is critical to business success and communication is a key element of this. With remote and mobile working becoming increasingly popular for employees across all industries, being able to access key information at the touch of a button, when they need it, is vital. Through unified Cloud communications, businesses can link multiple devices, documents, storage together for the very highest productivity levels

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TWC specialises in providing comprehensive support at all levels from help desk to engineer. We understand that time is money and that delivering IT availability, strategy, design and implementation of core products with exceptional service is crucial to your business.

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TWC can transform your contact centre into a strategic business asset with an omni-channel, cloud contact centre solution that uses predictive analytics to lower operating costs and improve business performance.

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TWC believes that achieving your business goals is critical to business success and communication is a key element of this. With remote and mobile working becoming increasingly popular for employees across all industries, being able to access key information at the touch of a button when they need it, is vital. With a unified Cloud communications experience via multiple-device telephony, documentation and storage, TWC IT Solutions delivers best-in-class cost and productivity levels.

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With simple business broadband to dedicated internet access solutions and managed MPLS services –a tailored, business-grade, ‘always on’ connection – TWC offers performance and price levels to suit your business and the scale and capacity to grow as you do.

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TWC’s expertise provides immediate full recovery of systems, zero data loss, advanced daily testing to application level, guaranteed RTO’s, protection for physical and virtual servers in a single DR solution, orchestrated recovery of complex application environments and seamless failover and restore.

THREE ALL-IN-ONE PACKAGES,
ONE FOR EACH INDUSTRY.

TWC IT Solutions built industry-specific managed IT packages to help businesses thrive in the post COVID-19 era.

FINANCIAL IT PACKAGE

TWC Financial is a suite of applications designed specifically for the compliance & technical needs of regulated organisations, including  direct connectivity, SOC endpoint security, file management, backup, 24/7/365 infrastructure support & FCA-MiFID II mobile & landline call recording. Suitable for banks, investment funds & financial organisations.

RECRUITMENT IT PACKAGE

TWC Recruitment is a collaboration of SaaS-based platforms, where GDPR, data management, automation and client-candidate-consultant interaction is integral to the workflow of the business, including CRM, integrated telephony, antivirus, call recording, 24/7/365 IT support and internet connectivity. 

CRM TELEPHONY IT PACKAGE 

TWC CRM Integration is a must-have for organisations that demand CTI telephony as part of their workflow. Whether UK or global, for Salesforce, Bullhorn, Dynamics or HubSpot, the integration of Cloud telephony from a Click-to-Dial, Call Analysis and AI Customer Recognition perspective is paramount. 

BEST-IN-CLASS TECHNOLOGY PARTNERS.

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What our Clients say about us.

“TWC has transformed the way we handle customer calls. It was very important that the new cloud based telephone system was implemented without any impact on our customers. TWC ensured a smooth transition to its leading-edge solution and provided training to enable us to get the best business result in a short period of time”
David Conway

Managing Director, Clayhall Financial Services

“TWC has looked after all our UC, collaboration and resilient internet connection needs for a number of years. They continually look to ensure we have the right solutions for our business, whether on premise or Cloud and they’ve supported us as we’ve grown. I would have no hesitation in recommending them.”

Daniel Wiener

Chief Executive, Lancaster Investment Management

“I have been really impressed by the services provided by TWC IT Solutions. The sales team understood my new office requirements immediately. They put together a comprehensive proposal and made suggestions on how our requirements could be amended to improve the service and reduce costs.”
Phoebe Andrews

Manager, Bluelight Global Risk & Securities

Discover top IT resources & guides.

Top IT News of the Week (38/2021)

Top IT News of the Week (38/2021)

Top IT News of the Week (38/2021) #ITnews IT news #1: Microsoft announces it's going passwordless Topic: Computing Technology giant Microsoft has dropped major news and announced users can now delete all passwords from their accounts....

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Top IT News of the Week (37/2021) #ITnewsIT news #1: Hackers break into United Nations’ computer network Topic: Data breach Hackers managed to break into the computer network of the United Nations and access critical data, according to...

One of the best IT companies
in London by numbers.

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FAQ.

How is TWC IT Solutions better than the other IT companies in London?

We have 5 different points that differentiate us from our competitors:

#1: We can efficiently support any company located in the UK or Internationally.
#2: We offer fast and reliable 365/24/7 support to our clients by phone/email, with an industry-leading SLA within 10 minutes in case anything goes wrong.
#3: We have an excellent NPS score: We use the same system one of the world’s top consulting firms is using, Bain & Company’s Net Promoter Score, to validate our high customer satisfaction score.
#4: We have 42 technology partners, as well as being a certified gold and premium partner of Microsoft, Cisco & Samsung.
#5: We offer a Warranty of Seamless Transition (WST) of seamless transition.

How is TWC IT Solutions better than the other IT companies in London?

We have 5 different points that differentiate us from our competitors:

#1: We can efficiently support any company located in the UK or Internationally.
#2: We offer fast and reliable 365/24/7 support to our clients by phone/email, with an industry-leading SLA within 10 minutes in case anything goes wrong.
#3: We have an excellent NPS score: We use the same system one of the world’s top consulting firms is using, Bain & Company’s Net Promoter Score, to validate our high customer satisfaction score.
#4: We have 42 technology partners and we are a certified gold and premium partners of Microsoft, Cisco & Samsung.
#5: We offer a Warranty of Seamless Transition (WST) of seamless transition.

Which London areas do you cover?

All of them. TWC IT solutions has bike-enabled engineers and thus we can reach any part of the London city within 30 minutes upon request.

Can you also offer IT support services to other countries as well?

Of course. We can support any company 100% efficiently and remotely. So far, we have efficiently worked together with companies across 20+ different countries & 400+ cities. Please, keep in mind that our experts may visit your headquarters/offices for proper configuration and onboarding activities, depending on your needs and kind of services you applied for.

Does TWC offer managed IT support services?

Absolutely. More than 80% of our client base consists of managed IT support services since this model guarantees a smoother and stable growth for any type of company. However, we also offer one-off services in case of emergency.

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UK HEAD OFFICE:
32-34 Station Close
Potters Bar
London
EN6 1TL

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USA OFFICE:
344 Grove Street
Suite 02-4078
Jersey City, NJ 07304

HONG KONG OFFICE:
Amtel Building
148 Des Voeux Road
Central, Hong Kong

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