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CURRENT NPS: 90

ISO-Certified
IT Support
for Public Sector Organisations

🏆 Among the The Best Cybersecurity Companies (The Manifest)
🏆 Trusted by top London Brands
✅ Premium Partner of CISCO, MICROSOFT & EE
✅ 30-minute London on-bike response IT expert squad
✅ Industry-leading SLA within 10 minutes
✅ Seamless Public IT Transition Guarantee
✅ CSAT Score: 96.4 | NPS Score: 76

ISO-Certified
IT Support
for Public Sector Organisations

🏆 Among the The Best Cybersecurity Companies (The Manifest)
🏆 Trusted by top London Brands
✅ Premium Partner of CISCO, MICROSOFT & EE
✅ 30-minute London on-bike response IT expert squad
✅ Industry-leading SLA within 10 minutes
✅ Seamless Public IT Transition Guarantee
✅ CSAT Score: 96.4 | NPS Score: 76

300+ London businesses HAVE PUT THEIR trust IN US.

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In today’s public sector, where secure data handling, real-time access to citizen services, and the uninterrupted delivery of critical operations are essential, TWC IT Solutions delivers ISO-certified IT support designed specifically for central government departments, local authorities, NHS partners, and public bodies. Whether you’re delivering digital services, safeguarding personal data, or modernising multi-agency infrastructure, we provide resilient, compliant, and cost-effective IT environments to support your civic responsibilities and strategic objectives. Recognised as one of the Top IT Consultants in the UK (Clutch.co), TWC enables mission-driven institutions to operate securely, efficiently, and transparently. Our solutions are tailored to the public sector’s unique demands, combining operational accountability, service continuity, and full compliance with GDPR, Cyber Essentials, and ISO 27001 security frameworks.

ISO-Certified IT Framework for Government & Civic Operations

ISO 9001

Service Delivery Assurance for Public Institutions

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We implement standardised procedures and response protocols that meet the rigorous service-level expectations of public organisations. Whether supporting patient record systems, case management software, or citizen portals, our IT operations are consistent, auditable, and scalable.

ISO 14001

Environmentally Responsible Public Sector IT

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Our green infrastructure initiatives, including cloud migration, virtualisation, and paperless transformation, support national and local environmental targets and help public sector entities meet their sustainability reporting requirements.

ISO 27001

Secure Handling of Citizen & Operational Data

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From benefits data to electoral records, we protect sensitive public information with encryption, identity-based access controls, and activity auditing, fully aligned with GDPR, NHS DSPT, and ISO 27001 information governance.

Why Public Sector Organisations Choose TWC IT Solutions

Benefit #1:

Rapid Response Times for Critical Services

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We offer a 10-minute remote SLA and priority on-site support across Greater London—ensuring critical systems like healthcare scheduling, emergency response IT, or council tax systems remain available around the clock.

 

Benefit #2:

Infrastructure Built for Resilient Public Service Delivery

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TWC provides robust infrastructure to support education platforms, citizen case management systems, health & social care portals, and internal knowledge systems—ensuring data remains accessible, secure and compliant.

Benefit #3:

Secure Remote Work Enablement for Public Sector Staff

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Whether your team operates in-office, hybrid, or fully remote, we deploy secure VPNs, endpoint encryption, and role-based access frameworks to enable compliant service delivery wherever your team is based.

Benefit #4:

High Availability for Essential Public Applications

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We host and support public-facing and back-office platforms such as GOV.UK-style web services, Microsoft 365 for Public Sector, CRM systems (e.g. Dynamics), and social care apps, with real-time monitoring and redundancy built-in.

Benefit #5:

Information Governance & Data Compliance Support

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We help you meet statutory requirements around GDPR, Cyber Essentials, NHS DSP Toolkit, and local government compliance with structured logging, retention policies, and encrypted storage of sensitive information.

Benefit #6:

Sustainable & Value-Driven IT Management

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Our approach to IT procurement and operations is rooted in efficiency, transparency, and long-term value—supporting your budget accountability while aligning with government sustainability and digital transformation agendas.

TWC’s Core IT Services for Public Sector Bodies

24/7 Helpdesk &
On-Site IT Support for Civic Organisations

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We provide multilingual, round-the-clock support to education departments, social service teams, NHS sites, and central government offices, backed by a London-based rapid-response engineering team. Our team ensures service continuity even during emergencies, public holidays, and periods of heightened demand, minimising downtime across essential operations.

Cybersecurity & Risk Mitigation for Government Networks

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From penetration testing to endpoint protection and phishing prevention, we implement layered defence strategies aligned with NCSC guidelines, ISO 27001, and Public Services Network (PSN) standards. These controls are continually updated to defend against evolving threats, including cyberattacks targeting critical infrastructure and citizen data repositories.

Unified Communications for Interdepartmental Collaboration

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We implement secure Microsoft Teams, VoIP platforms, and digital communication tools to enable inter-agency collaboration and improve service efficiency across departments and remote teams. These tools streamline decision-making, policy deployment, and frontline coordination in real-time, even across geographically dispersed public offices.

Redundant Connectivity for Always-On Public Operations

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We install and manage high-availability fibre, failover WANs, and secure wireless networks to ensure continuous access to internal databases, emergency communications, and public-facing portals. This infrastructure is critical for supporting blue-light services, emergency response coordination, and real-time citizen engagement.

Cloud Hosting & Application Support for Public Services

 

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We provide hosting and support for line-of-business systems such as HR, finance, education, housing, or healthcare applications, optimised for scalability, uptime, and compliance with government frameworks. All cloud environments are UK-sovereign and maintained under strict service level agreements to meet public sector accountability and audit standards.

Disaster Recovery & Public Sector Continuity Planning

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We ensure your public systems, whether payroll, e-services, or medical scheduling, are protected by comprehensive backup and recovery protocols, ensuring minimal disruption in the event of outages or attacks. Our solutions are aligned with civil contingency planning and designed to preserve public trust through uninterrupted service delivery.

Data Protection & Secure File Sharing Across Agencies

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We deploy encrypted file-sharing platforms and access-controlled collaboration tools to enable compliant data transfer between departments, healthcare providers, and local councils. These systems support full audit trails, metadata classification, and retention policies to meet FOI, GDPR, and cross-government security requirements.

The TWC Advantage for Media Organisations

✓ Triple ISO Certified | Compliant with Public Sector Frameworks

✓ 10-minute SLA | 24/7 Helpdesk & Field Support for Civic Operations

✓ Seamless integration with NHS, Local Government & Education Platforms

 ✓ On-bike Rapid Response Team for London-Based Public Services

 ✓ Proven track record with 300+ Regulated & Service-Driven Organisations

FAQs

How quickly can you respond to IT issues affecting public sector operations?

We maintain a 10-minute SLA for remote support and deploy onsite engineers across London boroughs within the hour, ensuring your systems are never offline when the public needs them most. Our rapid response framework is especially critical for local authorities, NHS trusts, and emergency services where service delays can directly impact public safety or wellbeing.

Do you support secure hybrid working models for council and NHS staff?

Yes. We provide fully compliant remote working environments with encrypted laptops, VPN connectivity, secure cloud access, and device control, suitable for both internal teams and front-line workers. These solutions are tailored to meet government standards for data protection, productivity, and device governance in hybrid and remote settings.

Which public sector systems and platforms do you support?

We support commonly used platforms such as Microsoft 365 for Government, Dynamics CRM, NHSmail, Capita systems, IDOX, and local authority CMSs. Our engineers are also experienced in integrating these systems with internal workflows and cloud infrastructure, while ensuring full documentation for audit and regulatory compliance.

How do you protect sensitive data, including personal or clinical records?

We implement ISO 27001-based security frameworks with end-to-end encryption, multi-factor authentication (MFA), auditing, and data retention compliance, protecting PII, healthcare records, and case documentation under GDPR and sector-specific rules. All access is role-based, logged, and monitored to maintain transparency and mitigate insider threats.

Can you provide continuous support for emergency and essential services?

Absolutely. Our 24/7 helpdesk and proactive monitoring are structured to ensure high-availability IT environments for blue-light services, health authorities, and critical public infrastructure. We also maintain contingency plans and escalation protocols to address high-severity incidents in real time without compromising continuity of care or emergency response.

What’s included in your public sector IT support packages?

Our service packages include 24/7 helpdesk, cybersecurity, data protection, cloud hosting, line-of-business app support, remote access, auditing, and disaster recovery, all configured around the specific needs and compliance requirements of your organisation. Each solution is aligned with public procurement frameworks and designed to deliver measurable outcomes, cost efficiency, and service resilience.

Do you serve other industries in addition to public sector?

Indeed. While TWC IT Solutions holds extensive expertise within public sector, our capabilities extend across a broad spectrum of industries. We also deliver tailored, ISO-certified IT support to recruitment agencies, financial markets, charitable organisations, retail businesses, legal firms, and media sector. Each solution is carefully aligned to meet the unique regulatory, operational, and cybersecurity requirements of the respective sector, ensuring compliance, scalability, and performance. Whether your organisation operates under GDPR, ESG, PCI-DSS, or industry-specific mandates, we provide the technological infrastructure and ongoing support required to operate with confidence and resilience.

Which areas in London do you serve?

TWC provides full coverage across City of London, Barnet, Tottenham, Harrow, Camden, Finchley, Watford, Wembley, Hendon, Edmonton, and surrounding boroughs. Our on-bike rapid response team ensures timely on-site intervention for public sector offices and facilities throughout Greater London. 

Let’s grow your business together. CONTACT US NOW.

Discover top IT resources & guides.

UK Cybersecurity Report 2022

UK Cybersecurity Report 2022

The UK Cybersecurity Report 2022 analyses the UK cyber landscape with a particular focus on the most hazardous​ cyber attacks that businesses encountered since 2006.

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FREE EBOOK:
UK CYBERSECURITY
REPORT 2022

Key Insights from the analysis of the most significant cyber attacks in the UK between 2006-2022. A vital resource for any UK company.

✅ The 200 most significant UK cyber attacks analysed
✅ Most affected industries
✅ Types of the most commonly exposed data
✅ 13 insightful charts included
✅ 16 factors per case processed

IT Awards and Distinctions.

110+ distinctions in two years.

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USA SUPPORT OFFICES:
Los Angeles
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ASIA SUPPORT OFFICE:
Hong Kong, China

MIDDLE EAST SUPPORT OFFICE:
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UK HEAD OFFICE:
32-34 Station Close
Potters Bar
London
EN6 1TL

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