Reporting & Monitoring

TWC provides industry-leading insights on the performance of your contact centre. It’s more than just data; we bring powerful graphical tools that reveal actionable business insights.

TWC will quickly identify significant trends in how you are serving your customers. We’ll help identify high performing agents and those who need coaching or assistance, with ongoing performance anomalies, catching issues before they become widespread.

You’ll be able to stay on top of your team’s performance, no matter where they are, by creating custom reports that help you see what is important to your business.

TWC offers all clients total control over the data and format of reports with the ability to manage your contact centre from anywhere, on any device, at any time.