statistics Archives | TWC IT Solutions

50+ insightful Contact Centre statistics for every business owner in 2023

by TWC | Sep 4, 2023 | Contact Centre, Industry Statistics

For many businesses, customer service was one of the first affected areas of the shift to working from home. The pandemic has led to a rise in phone calls that coincided with what felt to consumers like the phone being taken off the hook. Despite the pressure...

The 60 IT industry statistics every business owner needs to know in 2023

by Boglárka Chamer | Jul 13, 2022 | Industry Statistics, IT, IT Support

IT-industry-statistics The 60 IT industry statistics every business owner needs to know in 2023 Main Text Author: Date published: Category: The workplace transformation prompted by the pandemic left businesses urgently in need of solid IT support services to maintain...

60+ disaster recovery statistics you shouldn’t ignore in 2023

by Boglárka Chamer | Jun 21, 2022 | Disaster Recovery, Industry Statistics

disaster-recovery-statistics 60+ disaster recovery statistics you shouldn’t ignore in 2023 Main Text Author: Date published: Category: The pandemic changed IT. Remote working, an alien concept to many at the start of lockdown, has now become ingrained in our...